Shipping terms & fees

Shipping

We ship to most countries. 

Our shipping prices are as followed:

USA:

Under $70 of purchase, shipping fees will be between $4 to $10. Above $70, free shipping.

All our packages are usually processed and shipped within 2 days. You can expect to receive your package within 2-5 days after shipping has been initiated.

Outside of the USA:

FREE worldwide shipping above $105 of purchase.

Under $105 of purchase the shipping charges will be:

To Europe: $26 

To rest of the world: $35

All our packages are usually processed and shipped within 2 days. You can expect to receive your package within 7-10 days in most countries after shipping has been initiated.

Jenni Jane guarantees the expedition of the products sold through the website to most of the countries worldwide. The products will be sent to the delivery address indicated by the customer during the order process.



Returns & Refund



Upon reception of the product by the customer, he shall have a right of withdrawal to be exercised within a term of 14 days by returning the delivered product. The expenses for the return will be supported by Jenni Jane only on handbags purchase above $200 in the USA. This return policy exclude items on sales, candles, pins or summer capsule collection.

Only the products bought through the website, and returned with their individual protective package (unopened and in their original package) may be refunded.

The procedure is as follows:

• The customer sends an email to: hello@jennijane.com
• Jenni Jane will email the customer a shipping label 
• The customer sends back the goods to Jenni Jane
• The product must be complete, correctly protected, in its original package, unworn and protective package intact.
• The product must be sent along with a copy of the sale bill.
• If the goods satisfy the above conditions, they may give right to a refund.
• If the goods do not satisfy the above conditions, they will be sent back to the customer, who will not be entitled to a refund.

All applicable Customs fees, taxes and duties are the sole responsibility of the customer.  Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of the Customs agent to release your package. We have no control over possible additional customs taxes and delays due to Customs.

Taxes and Shipping fees are calculated at the end of the order process (step 2 of 2), on the basis of the delivery country, weight, volume and the prices of the carrier.

Jenni Jane guarantees the expedition of the products sold through the website to most of the countries worldwide. The products will be sent to the delivery address indicated by the customer during the order process.

 Please make sure the address information is complete.

Information about Shipping Terms can also be found under the "Sales terms & confidentiality" page, on section 3.4 & 3.5.