1. General information
The general conditions of sale contained herein apply to all products and services sold exclusively through Jenni Jane’s website. They define the rights and obligations of the parties. Jenni Jane reserves the right to modify at any given moment the content and form of these general conditions of sale.
Seller: Jenni Jane L.L.C, Los Angeles, California, USA.
2. Personal data
Jenni Jane shall respect the privacy of the personal data communicated by the customers on the website and shall manage the data in accordance with applicable legal obligations.
Customers’ data may be used by Jenni Jane L.L.C for the following purposes:
The customer shall provide the personal information necessary to the management of his order (delivery and billing). This information shall be accurate, valid and up-to-date.
Note : For more information, please refer to the « Confidentiality » section below.
3. Sale process
3.1. Orders
Once the desired product has been chosen, it is placed in the “shopping cart” by clicking the button “Add to Cart”. The customer may then continue his selection of products, modify his shopping cart or proceed with the payment of the order. The confirmation of the order by the customer serves as acceptation of the general conditions of sale.
Once the order is confirmed and paid, the customer receives by e-mail a confirmation of his order.
3.2. Price
The prices mentioned for each product on the website shall be understood as excluding all taxes and shipping costs. These fees are determined based on the shipping address (taxes and shipping fees are calculated at the end of the order process (step 2 of 2), on the basis of the delivery country, weight, volume and the prices of the carrier).
Jenni Jane reserves the right to modify, without prior warning and at any moment, the prices and other fees published on the website. However, the products will be billed to the customer on the basis of the prices in force at the moment of the confirmation of the order. The prices applicable to the customers are those valid for the country in which he will indicate a delivery address.
3.3. Depiction of the products
Jenni Jane shall endeavour to ensure that the products and services sold through the website are depicted by photographs with the highest possible accuracy. However, due to the mode of presentation of these products on the Internet network, it is possible that the perception of the customer of the photographic depiction of the products does not exactly correspond to the products themselves.
All our leather bags are handcrafted with care either in the USA or in Mexico. To reduce waste, all parts of the hide are used in crafting our bags and so there may be slight color and grain variations, which are characteristic of the natural leather and individual to each bag. These leathers will only improve with age and use.
3.4. Taxes & Shipping
All applicable Customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of the Customs agent to release your package. We have no control over possible additional customs taxes and delays due to Customs.
Taxes and Shipping fees are calculated at the end of the order process (step 2 of 2), on the basis of the delivery country, weight, volume and the prices of the carrier. We ship to most countries.
Our shipping prices are as followed:
USA:
Under $70 of purchase, shipping fees will be $10. Above $70, free shipping.
All our packages are usually processed and shipped within 2 days. You can expect to receive your package within 2-5 days after shipping has been initiated.
Outside of the USA:
FREE worldwide shipping above $105 of purchase.
Under $105 of purchase the shipping charges will be:
To Europe: $26
To rest of the world: $35
All our packages are usually processed and shipped within 2 days. You can expect to receive your package within 7-10 days in most countries after shipping has been initiated.
Jenni Jane guarantees the expedition of the products sold through the website to most of the countries worldwide. The products will be sent to the delivery address indicated by the customer during the order process.
3.5. Returns & Refund
Upon reception of the product by the customer, he shall have a right of withdrawal to be exercised within a term of 14 days by returning the delivered product. The expenses for the return will be supported by Jenni Jane only on handbags purchase above $200 in the USA. This return policy exclude items on sales, candles, pins or summer capsule collection.
Only the products bought through the website, and returned with their individual protective package (unopened and in their original package) may be refunded. The procedure is as follows:
4. Applicable law
The present general conditions of sale, as well as any sale to which they apply, are subject to US law. Any litigation or dispute arising from or in connection with these general conditions of sale or with any sale to which they apply will be settled in accordance with the US law, whether the claim is based in contract or in tort or upon any other legal foundation. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Note: For more information on payment security, please refer to the « Payment Security» page located on the footer of the website.
LEGAL & PRIVACY
Your personal data:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, VIP sneak peek, new products, sales and other updates.
Your consent:
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If you changed your mind and you would like us to remove you from our list, you can email us at hello@jennijane.com and we will make sure to take you out of our mailing list right away.
Disclosure:
We may only disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Online store platform:
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment security & Confidentiality:
You can shop at www.jennijane.com with confidence.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We have partnered with Shopify Inc., a leading e-commerce platform payment gateway, to accept credit cards & Pay pal payments safely and securely for our customers.
The Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Age of consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Potential changes to this privacy policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Question, Information & Contact:
We are here for you, anytime!
Email us at : hello@jennijane.com
Or call us at: +1 (424) -666-1135
Subscribe to our newsletter and always be the first to hear about what is happening.
© 2024 Jenni Jane.
